Thank you for shopping with PowerInfinity. We aim to provide high-quality electronics and gadgets along with reliable customer service. Please read our Refund and Returns Policy carefully before making a purchase.
Returns Eligibility
Customers may request a return or exchange for eligible products within the specified return period after receiving the order.
To qualify for a return:
- The product must be unused and in original condition
- Original packaging, accessories, manuals, and invoices must be included
- The item should not be physically damaged by misuse or improper handling
- The return request must be submitted within the eligible return period
Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Opened software or digital products
- Damaged items caused by customer misuse
- Products missing original packaging or accessories
- Clearance, discounted, or special-order items
- Hygiene-related electronic accessories where applicable
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact PowerInfinity immediately with order details and product images. Our support team will review the issue and provide a suitable resolution.
Refund Process
Approved refunds will be processed through the original payment method whenever possible. Refund processing time may vary depending on the payment provider or bank policies.
Shipping charges and service fees may be non-refundable unless the issue is caused by our error.
Exchange Policy
Eligible products may be exchanged depending on stock availability. Customers can contact our support team for assistance regarding replacement or exchange requests.
Return Shipping
Customers may be responsible for return shipping charges unless the return is due to a defective, damaged, or incorrect product supplied by PowerInfinity.
We recommend using secure and trackable shipping services for returned items.
Order Cancellation
Orders may only be cancelled before shipment or processing. Once an order has been dispatched, cancellation requests may not be accepted.
Warranty Claims
Many products sold by PowerInfinity include manufacturer warranty coverage. Warranty terms and duration vary depending on the product and brand.
Warranty does not cover:
- Physical damage
- Water damage
- Improper usage
- Unauthorized repairs or modifications
Inspection and Approval
Returned products will be inspected upon arrival. Refunds, exchanges, or replacements will only be approved after successful inspection and verification.
Contact Us
For return requests, refund inquiries, or warranty support, please contact PowerInfinity through our website, email, phone, or customer support channels.